Frequently Asked Questions
Everything you need to know about your SimplyHair journey.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy for hair extensions?
For hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase. The security seal must remain intact.
Are SimplyHair products made from 100% human hair?
Yes, all our premium extensions are made from 100% ethically sourced Remy human hair, ensuring the cuticles remain intact for a natural shine and tangle-free experience.
Can I use heat styling tools on my extensions?
Absolutely. Since our hair is 100% human hair, you can curl, wave, or straighten it. We recommend using a heat protectant spray and keeping tools below 350°F to maintain hair longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
How do I choose the right color match?
We offer a free color-matching service! Simply email a photo of your hair in natural lighting to our stylists, or purchase a color ring to see the shades in person before buying.